Support
Dolphin
Latest Knowledge Base Articles:
- Multi-Volume Daisy books not valid in the Daisy validator
- My EasyLink 12 Braille Display is not working?
- When I use the Line View Mode the screen goes black
- An error -5006:ox80070057 has occurred while running the setup
- Supernova, Hal, Lunar, LunarPlus version 9.01 Update from Internet fails to update the target files in Windows Vista.
Most Popular Knowledge Base Articles:
- Are there any known compatibility issues with Dolphin software in conjunction with Service Pack 1 for Windows Vista?
- Issues with Orange Smartphone Application Locking and Smart Hal Installation
- Error using menus on Internet Explorer version 7.
- DolphinProduct.exe has encountered a problem and needs to close
- Guide to File Locations, Registry Keys and Access Rights Required for Supernova, Hal, Lunar and LunarPlus Version 6.0x
"Dolphin offers compatible products for magnification, speech and Braille for users on all major Microsoft operating systems, making it easier for employers, schools and universities to provide access."
Richard Orme, RNIB.
Dolphin Product Support
At Dolphin we are proud of the quality and level of product support we provide to all our customers. Our goal is to continue to offer the highest quality support in a format that suits the needs of our clients.
Our online support area contains many different resources aimed to help you get the assistance you need when using Dolphin products:
Manuals and user guides
We have developed comprehensive training manuals and quick start guides to help you get to grips with our products as quickly and easily as possible. These are available in hardcopy, as talking books, or for download here. Answers to most questions related to using Dolphin products can be found in this documentation so please refer to these before submitting a query.
Search the Knowledge Base
Our searchable database containing information and solutions to issues you might have with your Dolphin product. This area is regularly updated.
Tips & Tutorials
Handy step by step online tutorials covering the main product features. NOTE: New users may prefer to access the tutorials outside the layout of our main website, to do this visit: www.yourdolphin.com/tutorials
Updates, Maps & Patches
Product updates, fixes, map files and utilities for download. Known issues are often solved by downloading our product updates, please make sure you are running the latest version.
Discussion Forums
Links to discussion forums for users of Dolphin products. A useful resource, the groups are independent and are not administered by Dolphin Computer Access.
Submit a Support Query online
If your issue cannot be answered by the product documentation or our Knowledge Base then fill out the online Support Request form here.
Contact the helpdesk
If you should experience difficulties with any of Dolphins products, we have a dedicated support team, trained to help you. Dolphins international dealer network also offers free product support to customers, if you purchased your software from a Dolphin Dealer then you must contact your dealer for support.
For information on what we support please read our full support statement.
For support contact details please visit the Support contact page.
To contact your nearest Dolphin dealer please use the Dealer directory.
